Page 67 - Senior Link Magazine Spring 2025 - Online Magazine

SENIOR RESOURCES SENIOR RESOURCES

The
Understanding Your Bill and

electricity HELPFUL TIPS FROM RELIANT

by Anna Delano, Lubbock Regional Manager, Reliant
provider

s residents continue to 3. Retail Energy Providers (REPs) ◉ Any charges from the
Texans trust adjust to a competitive are companies who purchase preceding bill, and
Aelectricity market and electricity at wholesale and payments made since will
receive bills from their new sell it to consumers, offering be shown.
provider each month, some various plans, rates, and
may have questions about how services. ◉ Your bill may also have
everything adds up. Reliant • REPs are responsible for charges other than electric
provides an explanation of bills, customer service, billing service as shown in your
types of charges and acronyms. and handling of any retail terms of service document,
The tips are designed to educate service issues. or if you have separate
Reliant is proud to be part of the Lubbock community, consumers and are helpful for all services with the provider.

Texans, regardless of electricity UNDERSTANDING YOUR • Payment options: The bill will
and we welcome you to be part of ours. provider. BILL indicate how you can pay. For

Here are some reasons customers appreciate electricity service from Reliant. GENERATION VS. TDSP VS. Bills include the following: example, with Reliant, you
REP can pay your bill via QR code,
• REP’s name and contact online, AutoPay, phone and
In the electricity market, there are information. more.
Easy-to-use tools for tracking energy usage – and managing costs – in all seasons. three key players — power plants,
‐ Helpful notifications via text when your bill is ready and your payment is due Transmission and Distribution • Account information: Account In addition to getting familiar with
Service Providers (TDSPs) and number, ESI ID, and Service these key parts of your bill, pay
‐ Quick access to your monthly bill and payment options via the Reliant app Address. attention to your bill cycle. Bills are
Retail Electric Providers (REPs).
‐ Plenty of energy savings tips on Reliant.com Each serve a different role. • Key dates: The service period issued soon after the meter read,
with due dates no less than 16 days
1. Power plants generate the bill is covering, the date the after they are issued. Pay attention
A variety of plans to fit your lifestyle and budget bill was issued, and the due date.
electricity. to the due date, usually listed at the

2. Transmission and Distribution • Electricity Usage: The electricity top. Depending on how long mail is
Award-winning customer service in both English and Spanish, available 24/7 Service Providers (TDSPs) are usage for the billing period, as taking each month, the actual time
entities who own and maintain registered by meter reads from you have to pay once you receive
the bill may vary. It may be helpful
the infrastructure delivering the TDSP. Some bills may also to calculate how many days you
electricity, like poles and wires, show a chart to help compare have left to pay your bill and plan
to homes and businesses. In current usage to previous billing accordingly.
Lubbock, this is Lubbock Power cycles.
Call us at 1-866-222-7100 or visit reliant.com to sign up & Light (LP&L). • Charges: Some electricity providers also
• Whether a market has offer helpful tools, such as bill
electricity choice or not, ◉ Charges for electric service estimates before you receive your
TDSPs handle the physical include charges for the bill, notifications your bill is ready,
delivery of electricity, REP’s service and charges electronic billing (avoid waiting
including management of from the TDSP. Applicable on the mail), autopay, and more. I
outages and maintenance. taxes and the total will also recommend checking whether your
be shown. provider offers anything like this.

Reliant is a registered service mark of Reliant Energy Retail Holdings, LLC.
Reliant Energy Retail Services, LLC (PUCT Certificate #10007). Lubbock Senior Link 67
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