Page 36 - Senior Link Magazine Spring 2024 - Online Magazine

SENIOR RESOURCES SENIOR RESOURCES

Many Lubbock Residents Have Chosen Their

ELEctRicitY pRoViDERs noW WHat?

by Anna Delano, Lubbock Regional Manager, Reliant

Residents enjoy the numerous benefits of choice

pring marks new beginnings, and that is certainly Lubbock residents shopped around and selected a Retail
the case for Lubbock’s electricity market as it Electric Provider (REP) and plan that fits their needs.
Sundergoes its own transformation. Areas served Service with their new provider will begin between
by Lubbock Power & Light have nearly completed the March 4 and April 1, depending on their meter read
transition to a competitive retail electricity market. Many date.

Below is some information on what letter to welcome new customers. by February 15 were assigned to
to expect. • Set up your online account. one of three Default Retail Electric
With some providers, you have Providers (DREP), including Reliant.
WHAT WILL CHANGE? the option to manage your account Once you find out which DREP you
electronically, either through their were assigned to, you can complete
• You will receive a monthly bill for website or on their app, if they have the tasks listed above.
your electricity from your selected one. For example, Reliant customers
provider. can manage their account, monitor ABOUT RELIANT
• Providers will provide customer their usage, or pay their bill — all
service. through the best-in-class Reliant Reliant is the electricity provider
app. They also have the ability to Texans trust, committed to
WHAT WILL STAY THE SAME? directly integrate their electricity powering and supporting people
plan with their smart thermostat, and communities for decades.
• LP&L will continue to maintain allowing customers to adjust the Reliant has a local team in Lubbock,
the transmission and distribution temperature in their home or dedicated to serving the public and
infrastructure (poles and wires) that participate in energy efficiency educating consumers about their
delivers your power. programs. new options. For more information,
• You will continue to receive a • If you have any questions, visit reliant.com/Lubbock. PUCT
bill from City of Lubbock Utilities reach out to your provider. Certificate #10007.
for other services like water, Reliant customers have access to
wastewater, stormwater, and solid outstanding customer service, ABOUT THE AUTHOR
waste. available 24/7 via live phone
support, online chat or on the Anna Delano is the Lubbock
WHAT SHOULD I DO NEXT Reliant app. Regional Manager for Reliant. She’s
IF I ALREADY CHOSE AN a two-time Texas Tech grad, former
ELECTRICITY PROVIDER? WHAT SHOULD I DO IF I Texas Tech employee, and a true
HAVEN’T MADE A CHOICE YET? local who is helping Reliant serve
• Review your welcome the Lubbock community.
materials. Many providers send an Lubbock residential customers
introductory email or even mail a who did not choose a provider

36 Lubbock Senior Link