Page 55 - Senior Link Magazine Winter 2023 - Online Magazine

SENIOR RESOURCES

RETAIL ELECTRICITY PROVIDER CHOICE

What You Need

TO
Know

by Anna Delano, Lubbock Regional Manager, Reliant

IN EARLY 2024, LUBBOCK RESIDENTS WILL CHOOSE THEIR ELECTRICITY PROVIDER

reas served by Lubbock a bill from City of Lubbock Utilities for community involvement, customer-
Power & Light will become a other services like water, wastewater, service rating, energy management
Acompetitive retail electricity stormwater, and solid waste. tools, convenient billing and payment
market in early 2024. Lubbock residents options, and renewable electricity
will be able to shop for and select a HOW TO SHOP FOR AN options. For example, Reliant, a proud
provider between Jan. 5 and Feb. 15, ELECTRICITY PROVIDER partner of Texas Tech Athletics and
with their new service starting between Consumers can start thinking about Alumni Association, has been active in
March 4 and April 2. Below are details whether they prefer a fixed rate plan, Lubbock for years and offers an award-
about the transition and tips about or a flexible month-to-month plan. winning mobile app and 24/7 customer
shopping for an electricity provider. Different options within those types of service.
plans may include time-of-use plans,
WHAT IS ELECTRICITY CHOICE? which allow customers to save on Electricity providers like Reliant are
Areas of Lubbock will become part electricity cost based on time-of-day here to answer questions and help
of the Texas competitive electricity electricity is used, such as free nights, make the transition as smooth as
market. So instead of being required free weekends or free highest use days. possible, with no disruptions to service.
to use a designated company,
homeowners, renters and businesses Before choosing a plan, review ABOUT RELIANT
will be able to choose the retail electric Electricity Fact Labels, which include Reliant is the electricity provider
provider (REP) and an energy plan that information about pricing, plan type, Texans trust, committed to powering
fits their needs. contract term, early termination fees, and supporting people and
price variability, renewable energy communities for decades. Reliant has
WHAT WILL CHANGE ONCE content, how to reach the electricity a local team in Lubbock, dedicated
TRANSITION IS COMPLETE? provider, and customer service hours. to serving the public and educating
Customers will be able to choose whom A fixed rate plan means that for a consumers about their new options.
they do business with for electricity set term of at least three months, For more information, visit reliant.com/
service to their home. Competitive customers pay an established price for Lubbock.
energy companies like Reliant will electricity as disclosed in the Electricity
provide electricity to consumers, Facts Label. With a variable price or ABOUT THE AUTHOR
delivering electricity billing, customer month-to-month plan, rates customers Anna Delano is the Lubbock Regional
service, and processing payments. pay could vary. Manager for Reliant. She’s a two-
Customers will receive a bill for time Texas Tech grad, former Texas
electricity from the provider of their Consumers can base their choice on Tech employee, and a true local who
choosing. They will continue to receive what’s important to them, such as a is helping Reliant serve the Lubbock
company’s plan offerings, pricing, community.

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