Page 27 - Senior Link Magazine Summer 2023 - Online Magazine
P. 27
SENIOR RESOURCES
How to choose the electricity provider
THAT’S RIGHT FOR YOU
Lubbock residents will soon be able to select their electricity provider.
By Anna Delano, Lubbock Regional Manager, Reliant
ubbock’s electricity Importance of a dependable Types of plans may include:
market will soon open to provider Fixed rate: Customers pay
Lcompetition, so now’s the Look for a stable, established, established price for provider’s
time for Lubbockites to start and trusted provider that has portion of the bill, with term
considering their options. Keep stood the test of time. For plans that are at least three
reading to learn a few tips to get example, Reliant, based in months. Exceptions that would
you started. Texas, has been serving Texans cause the established price to
for decades and offers award- change are outlined in Electricity
As part of the process, all winning customer service 24/7 Facts Labels.
providers will be required and a variety of electricity plans
to publish Electricity Facts to fit your budget and lifestyle. Variable price or month-to-month:
Labels in a standard format Rates customers pay could vary.
alongside all residential and Electricity market glossary
small commercial plans. Before Time-of-use: A time-of-use plan
choosing a plan, review the Electric Reliability Council of Texas offers the ability to save on the
labels, including information (ERCOT): Independent system cost of electricity based on the
about pricing, plan type, contract operator, which oversees the time of day electricity is used.
term, early termination fees, electric grid that serves about
price variability, renewable 90% of the state’s electric load. About Reliant
energy, contacting the provider, Across Texas, Reliant is known
and customer service hours. Retail electric provider (REP): In
a deregulated retail electricity as a leading electricity provider
Some plans require a deposit, market, like the market within committed to powering
and supporting people and
but customers who are 65+ years the ERCOT power region, a REP communities for decades. Reliant
old may qualify for a waiver. is a company that sells electricity
to consumers. Reliant is a REP. has a local team in Lubbock that
Finding a provider that will be is dedicated to serving the public
and educating consumers about
there for you Default Retail Electric Providers their new options. For more
Customer service is an important (DREP): Lubbock Power & Light information, visit reliant.com.
customers who don’t choose an
factor to consider when looking electricity provider during the
for a new electricity provider. shopping period will be assigned About the Author
Reliant is nationally recognized to one of three default providers Anna Delano is the Lubbock
for its customer service. Call (DREPs), including Reliant. Regional Manager for Reliant. She’s
1-866-222-7100 so customer care a two-time Texas Tech grad, former
agents can discuss your options Public Utility Commission of Texas Tech employee, and a true
and offer a tailored approach. Texas (PUC/PUCT): State agency local who is helping Reliant serve
Reliant is available 24/7 via live responsible for regulation and the Lubbock community.
phone support, online chat or on oversight of electricity and local
the Reliant app. telecommunication services in
Texas.
Lubbock Senior Link 27
